Frequently asked questions
Are the sessions medical treatment?
No. The sessions are intended for relaxation and self-regulation. They do not diagnose, treat or replace professional healthcare.
How loud should I listen?
Choose a comfortable, moderate volume. Louder sound does not make a session more effective.
Should I use headphones?
Headphones are recommended for the full stereo effect, but you may also listen through stereo speakers in a quiet environment.
When should I not listen?
Do not listen while driving, operating machinery or doing anything that requires full attention. Stop if you feel discomfort.
Can children listen?
A child should listen only with adult supervision and at a comfortable volume. For individual health or developmental conditions, consult the child’s healthcare professional first.
What if I have a neurological condition or sensitivity to sound?
Consult your healthcare professional before listening if you have a neurological condition, seizures, severe sound sensitivity or other concerns.
Where are purchased sessions?
Log in and open “My sessions”. Purchased sessions remain available there for 30 days after payment.
Can I download a session?
No. Sessions are streamed online through your account and are not downloadable.
What if I paid but cannot see the session?
Make sure you are logged in with the email used for payment. If the session is still missing, contact info@theta-masterstudio.com and include the order number.